Privacy Policy

Welcome to CONTROPAY ENTERPRISES PRIVATE LIMITED ("Contropay," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our payment gateway services, or engage with our fintech solutions.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

This policy is drafted in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, as well as aligned with international standards like GDPR where applicable for our global clients.

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

We use the collected information for various purposes:

• check_circle Service Delivery: To provide and maintain our Service, including to monitor the usage of our Service and process transactions.
• check_circle Account Management: To manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service.
• check_circle Compliance & KYC: To verify your identity and ensure compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF) regulations.
• check_circle Communications: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities.
• check_circle Fraud Prevention: To detect, prevent and address technical issues and fraudulent activities.

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

We do not sell your personal data. However, we may share your information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, or to contact You.
• For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access You can request copies of your personal data.
• Right to Rectification You can request that we correct any information you believe is inaccurate.
• Right to Erasure You can request that we erase your personal data, under certain conditions ("Right to be Forgotten").
• Right to Restrict Processing You can request that we restrict the processing of your personal data.

To exercise these rights, please contact us at the email provided below.

If you have any questions about this Privacy Policy, You can contact us: